POOL RULES

GENERAL REQUIREMENTS

Patrons must follow all the instructions given by lifeguards and staff and refrain from behaviour that could cause injury, offense or harm to other participants or property. Spitting, language or behaviour that may be considered indecent, obscene, disorderly or improper is prohibited.

To be eligible for discounted rates you must supply appropriate photo identification at the time of purchase.

While every effort is made to provide a safe and secure environment, users enter the pool and surrounds at their own risk. Napier City Council take no responsibility for any injury or accident you incur while using the facility or for any damage or loss to personal effects.

In the event of any sickness or accident occurring while you’re in the facility qualified medical attention may be obtained at your expense.

Glassware is prohibited in the facility. No food or drink shall be consumed in the pools.  Alcohol is not permitted in the facility.

No unauthorised commercial activity, advertising or recruiting for business may take place on any Napier City Council premises.

Goods and services purchased are done so on a firm sale basis. Refunds will not be issued for any change of mind service. We will honour our obligations under the Consumer Guarantees Act. Gift Vouchers and Concession cards are valid for 12 months from the date of sale. Vouchers cannot be exchanged for cash and change will not be given.

Outside areas, including the sunshade areas and BBQs, cannot be booked and are used in a first in first serviced scenario.

All council sites are vape and smoke free areas. Your party will be asked to leave the facility if a person in your booking vapes/smokes.

Chewing gum is prohibited anywhere in the facility.

Animals are not permitted without prior approval with the exception of registered service dogs.

Spitting, language or behaviour that may be considered indecent, obscene, disorderly or improper is prohibited.

PHOTOGRAPHY

Photography and digital recording of any kind is prohibited inside the pools and changing areas.

Napier City Council centres are public places, and you may be photographed for the purpose of marketing the facility. If your image is captured it may be used in marketing material by Napier City Council or an agency or media outlet. Napier City Council will obtain written consent for any images that focuses on an individual.

CLEANLINESS

Soap, hair products and cleansers must only be used in the designated shower areas. Any substances that may result in the pool becoming discoloured, rendered unpleasant, turbid or unfit for proper use are prohibited.

Users are required to maintain Napier City Council's high standard of cleanliness and the good order of its facilities. You will be responsible for all damage you cause, whether directly or indirectly, to equipment or facilities.

FACILITY REQUIREMENTS

Running, jumping, manu, bombing, diving, play fighting and pushing is prohibited in and around pool areas unless explicitly stated otherwise. Sports equipment is not permitted in the pool without staff approval.

Patrons are required to please consider their own personal hygiene and shower before entering any pool. A person with open sores, wounds or skin infections may be refused entry to, or evicted from, the pools for public hygiene reasons. Swimming 2 weeks after suffering from diahorrea is prohibited.

Use of this facility is subject to these rules, any relevant Napier City Council policies, local bylaws, industry body standards, and New Zealand law.

CHILDREN, PARENT & CAREGIVER REQUIREMENTS

 Children 10 years and under must have a caregiver 16 years and older with them at all times.

Actively supervising means you are:
Watching your children at all time and able to provide immediate assistance.
At a close distance where you and your child can see, hear and be heard by each other.

Children aged under five years:
Must be accompanied in the water, within arms reach, with a paying caregiver over the age of 16.

SPA RULES

DO NOT USE THE SPA IF:

You are pregnant.
Have a serious illness.
Have a heart condition.
Have a high or low blood pressure.
Have a respiratory condition.
Have any other medical condition that may affect your reaction to heat.

WHAT SPA USERS MUST DO:

Take a break after 20 minutes.
Keep hydrated - drink plenty of water.

WHAT SPA USERS MUST NOT DO:

Do not spit in the water.
Do not drink the spa water.
Do not use oil or lotion in the water. 

WHAT YOU CAN AND CAN'T WEAR

It is your responsibility to ensure our swimwear policy is followed by you and all members of your group. Any person who fails to comply with Napier Aquatic Centre swimwear policy will be asked to vacate the pools.

No underwear, including boxer shorts.
No t-shirts, singlets, skirts, denim, loose fitting clothing, or shorts below the knee.
Bandanas, patches or any other display of gang affiliation are not permitted. Gang related tattoos must be covered at all times.

All children under 3 must wear a swimming nappy available for purchase at reception. We suggest putting togs over the top to keep the swimming nappy secure. This helps keep our pools safe and secure. Please check child's nappy regularly. Standard or disposable nappies may not be worn in the pool.